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Change-of-mind cancellation

For most online purchases, you may cancel without giving a reason by notifying us within 14 days after the day you receive the goods. After notifying us, you have a further 14 days to send the goods back.

To start a return, contact us through the Contact page and include your order number, the item you wish to return and the reason category so we can provide return instructions. Do not send a parcel to an address shown on the shipping label without receiving return instructions first.

Return condition

Handle and inspect garments only as you would in a shop. Returned items should be unworn beyond a reasonable fitting, unwashed, unaltered and returned with original tags and any protective packaging. We may reduce a refund to reflect loss in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and fit of the item.

Return shipping

For a change-of-mind, fit, colour or preference return, the customer is responsible for the return shipping cost and for using a trackable service. If an item is faulty, damaged, materially not as described or incorrectly supplied, contact us before returning it; once confirmed, we will provide or reimburse reasonable return shipping and offer the remedy required by applicable law.

Faulty or misdescribed goods

Nothing in this policy limits your statutory rights. Under UK consumer law, goods must be as described, fit for purpose and of satisfactory quality. A consumer generally has a 30-day short-term right to reject faulty goods for a full refund, followed by rights to repair, replacement, price reduction or refund in the circumstances set by law. Sale items have the same statutory protection as full-price items.

Exceptions

The change-of-mind right does not apply where a legal exception applies, including goods made to your specifications or clearly personalised, and sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. These exceptions do not remove your rights if an item is faulty or not as described.

Refund timing and method

For an eligible cancellation, we will refund the price paid and the cost of our least expensive standard outbound delivery option. Any premium delivery upgrade is not refundable beyond the standard-delivery amount. We may wait until we receive the returned goods or you provide evidence that they have been sent back, whichever happens first.

Refunds are issued to the original payment method within 14 days after the applicable refund trigger. Your bank or payment provider may require additional processing time. If your card or account uses a currency other than USD, exchange-rate differences and third-party conversion fees are controlled by your payment provider.

Cancellation form

You may use the following wording, although it is not required:

To SHOULD I: I hereby give notice that I cancel my contract for the sale of the following goods: [items]. Ordered on: [date]. Received on: [date]. Order number: [number]. Consumer name: [name]. Consumer address: [address]. Date: [date].