Refund Policy
Return & Refund Policy
Last updated: August 2026
Thank you for shopping with Should I. We want you to love every piece, which is why we offer a 30-day return window for all full-priced items.
Return Window
Items may be returned within 30 days of the delivery date. Items received after 30 days will not be accepted.
Eligibility
To be eligible for a return, items must be:
- Unworn, unwashed, and in new, resellable condition
- With all original tags and labels attached
- Not altered, damaged, or showing signs of wear
- Not marked as final sale
Final Sale Items
The following items are final sale and cannot be returned or exchanged unless faulty:
- Made-to-order / pre-order items
- Items explicitly marked "Final Sale" on the product page
- Intimate apparel where the hygiene seal has been removed
How to Start a Return
- Log into your customer account
- Go to Orders and select the order you wish to return
- Click "Request Return" and follow the prompts
- Once approved, ship the item(s) back to our return address with a tracked shipping service
Return Address
No. 32 Houxi Garden
Xiamen, Fujian Province
China
Return Shipping
Customer-Responsible Returns
Customers are responsible for return shipping costs for all non-faulty returns (e.g. size issues, change of mind, style preference). We recommend using a tracked and insured shipping service, as we are not responsible for items lost or damaged in transit.
Original shipping costs are non-refundable for customer-responsible returns.
Faulty or Incorrect Items
If you receive a defective, damaged, or incorrect item, we will provide a prepaid return label or reimburse your return shipping costs. Please contact us within 7 days of delivery with your order number and photos of the issue.
Refunds
Once we receive your return, please allow 3-5 business days for inspection and processing. After inspection, your refund will be issued to the original payment method within 5-10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.
Exchanges
We do not offer direct exchanges at this time. To get a different size, color, or style, please return your original item and place a new order. This helps us manage inventory accurately and ensures you get your new item faster.
EU Right of Withdrawal
Customers in the European Union have the right to withdraw from their purchase within 14 days of receiving the goods, without giving any reason. The withdrawal period expires 14 days from the day on which you acquire physical possession of the goods.
To exercise this right, please inform us of your decision via your customer account or by contacting us directly. Return shipping costs for withdrawal returns are the responsibility of the customer.
Contact
Have questions about returns? Reach out to us via our contact page — we typically respond within 24 hours.